Neal Bauer
I know this is going to sound like a "bought and paid for" review but Bridge City really did save the day for us.
We missed the heatwave here in PDX last week but our house didn't. While we were away, our AC/furnace blower was running 24/7. All that activity caused our furnace's capacitor (basically an overload protecting battery) to fail. Once that capacitor went out, the fan stopped blowing air making our AC non-existent.
When we returned, it was late at night (and we'd set our away temp to 80º) so we didn't realize our AC wasn't cooling our house right away. The next morning, we opened the doors and windows to get the week-old air out. However, by the evening, with people and dogs moving about, our house heated up to a balmy 82º.
The following day, I called Bridge City HVAC due to the positive reviews I'd seen on Nextdoor. I talked to a super friendly rep, Jessica, who scheduled me for an HVAC tune-up. Because of the heatwave, they were booked solid through the week but she still got me scheduled sooner than expected. That night, it crept up past 80º once again so I opened all windows in the house and slept downstairs to try and stay cool.
This morning at 8am, the temperature in the house dropped below 65º which caused the furnace to kick on. The furnace heated up but the blower didn't send any of the heat into the house. Instead, the furnace heated up to the point where it burned all of the dust, spiderwebs, and accumulated sawdust inside which sent smoke into all the vents, into the smoke detectors, and triggering a visit from Lake Oswego's finest.
I called Jessica back and said that my HVAC tuneup became a bit more complex overnight. After telling her the story, she immediately went to work finding someone in our area who could take a look at what was going on with our blower. Less than two hours later, we had a Lennox rep looking at our furnace and giving us an education on why we should schedule regular maintenance on our HVAC system (point taken).
Next week Bridge City will be coming out to perform their tune-up on both our heating and AC. I'll likely be writing another review after that but I couldn't believe how quickly Jessica made our problem HER problem.
Seriously, we couldn't be happier to have Bridge City as our local HVAC specialist and will heartily recommend them to anyone needing emergency repairs.